Knowing how to manage a healthy and positive client relationship is the key.
Not only will this enable you to do work quicker, but the effect compounds and each client that enjoys working with you will also spread the word about your service.
Building strong relationships with existing clients can set you up for repeat business. It does take a lot of hard work and consistency to maintain healthy client relationship habits. But here are 5 practical tips you can implement today.
1. Be responsive
Set a positive and strong first impression. Being available demonstrates that your client’s project and satisfaction are important to you. Clients are always concerned about flaky service providers, prove to them you’re serious about business and communication is top on your list.
2. Maintain a Positive Attitude
As an independent professional, you carry several responsibilities. As stressed out or overwhelmed as you may feel, it’s important to show a positive face to your clients. Exude the energy and confidence that you want your clients to feel about your work. Enthusiasm and zeal are attractive personality traits that people enjoy being around and that clients enjoy working with.
3. Follow up phone calls & meetings with a summary.
Don’t lose track of your communications, keep them stored safely so your client and yourself can refer to them later down the track.
4. Keep them updated.
There is a structure to how you should keep your client up to date. Remind them what happened from the last update, what you’re working on now and what they can expect in the next round of updates.
5. Bring them along the journey.
One of the most important tips is to bring them along the journey. Don’t shut them out. Don’t disappear into the darkness and come out with a solution. Bring them along the journey and collaborate with them.